FAQ

 

What is Ringke Store?

 

Ringke Store is a company built by everyday people trying to solve your everyday problems. Our mission is to ensure the protection of your laptop, cell phone, and may more devices. Please visit our About Us page for more details: https://www.ringkestore.com/pages/about-us

 

We are currently located in Plano TX, USA.

 

How can I contact you?

 

We love hearing from our customers. Whether it is good or bad, it doesn't matter because our job is to listen and help resolve any issue that you may have. If you have any questions or problems, please contact us first. This is the fastest way for us to settle any of your problems and concerns. You can contact us at Help@ringke.com. We are available at our offices from 9am - 5pm Monday through Friday. 

 

We try to answer all emails right away. Sometimes it may take longer due to us having a busy day or we need to do some research before we can answer your email. Our normal response time is between 24 hours - 72 hours. 

 

Will you release a case for my new (any make/model) & when will it be available?

 

We want to continue to bring high quality, long lasting, and durable products to our customers. This is why we cannot answer this immediately or provide a release date for any device. There is a whole process and evaluation that our team must take on. It takes time to research the market and how to make the best case for a certain device. You can always rely on us to let you know when we are officially bringing any new product out. 

 

Can your products be used with other cases? 

For example can I use your Ringke iPhone 7 Case with an Otterbox case?

 

The answer for this would be No. The designs of our cases are precisely designed to fit the intended device perfectly. Take in mind that when you add any kind of skin, case, or cover you are changing the dimensions of your device. 

 

I made a mistake with my order, how can I fix it?

 

If you need to change, cancel, or add to your order please contact us immediately.

 

How will my product be shipped and how long will it take?

 

We ship via USPS (United States Postal Service) and most orders are shipped within the same or next day that the order is received. Upon receiving your order, our staff will verify, locate, pack, double-check for accuracy, and ship out your package in a timely manner. 

 

Delays may occur if we cannot verify an address or have issues with processing the payment. In order to prevent this please make sure that you have a valid shipping address and that you payment information is correct before completing your order. Our staff will contact you by e-mail or by phone is there is any problem.

 

Can I track my order?

 

Yes! You can track the order with the tracking number associated with your account by going to www.usps.com and clicking on the track and confirm option.

 

If you did not receive the updated email with the tracking number simply email us at help@ringke.com and include your order number in the subject line and we will email you the tracking number back.

 

What about International Shipping?

 

We do offer international shipping.  Shipping rates will vary depending on the country that the item is being shipped to. First class shipping is the basic option to choose for shipping. If you would like your items faster and with end to end tracking abilities you may choose between either Priority Mail or Express Mail, again cost may vary depending on which country the item is being shipped to.

 

Normal International orders are shipped via UPS Mail Innovations, depending on location you may receive full tracking. However, your order will take 3-5 days to update in the UPS system. Once your order is updated your order will be given a second tracking number that may be traceable through your local post office.

 

Typically international shipping is around 10-14 business days but we have seen some situations where the shipping time has been a little longer than expected.

 

Also check your local post office. Some of our international customers did not receive their package until they personally picked it up from their post office. 

 

Please contact us if has been over a month. So that we can remedy the situation for you.

 

I was sent the incorrect item! What do I do now?!

 

Even though we try our very best to limit mistakes sometimes they just happen. We apologize if you received the incorrect item. Whether it is the wrong color or wrong product we will fix this for you. In this situation, please contact us at help@ringke.com so that we resolve this issue immediately*. 

 

What forms of payment does Rearth USA accept?

 

We accept the following credit cards: Visa, MasterCard, American Express, and Discover

 

 

Do you offer a warranty, refund, or exchange?

 

We do offer a warranty, refund, and exchange. Typically we have about a 30 day return/exchange period. 

 

As well as a 90 day warranty for replacement for any defective item that we send out

 

Please visit here: https://www.ringkestore.com/pages/policies for full details on our return policy.

 

This link also includes information on warranty, refund, and exchanges.

 

Items sold by resellers are not covered under the Ringke Store warranty, you will need to contact the reseller purchased from.

 

Please note: Our warranty covers one replacement case, which does not have a warranty and cannot be refunded.

 

Do you cover international returns? 

 

Regrettably, we do not cover the price for international returns. All international buyer will be responsible for the return cost of the product.

 

I would like to review your products, how do I go about doing so?

 

Please contact us using our Contact Us Page at: https://www.ringkestore.com

 

In the contact form please select the correct department from the drop down menu of Reviewer Request. We will contact you with further information once we have received your inquiry.

 

I am retailer and I would like to sell your products. How can I go about doing so?

 

Please contact sales@ringke.com

 

Where can I buy your products? Do you sell your items in a store?

 

Currently, we only offer our products online. We are expanding and hope to offer our products in stores soon.